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Business Agility

One of the critical industry challenges is how to unlock innovation and growth whilst reducing costs to remain competitive. According to Deloitte, organizations can earn back as much as 30-35 times their cloud investments within 2 years.

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Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

To tackle this agility challenge, organizations require a complete set of agile blueprints, methodologies, tools and standardized best practice guides, crowd-sourced from leading industry professionals, that can be leveraged to dramatically simplify and automate systems and processes and to deliver zero-touch operations fit for the 5G world.

We offer the best professional executive online and in-person training courses, certification, coaching, maturity assessments and workshops to help understand and implement all these resources.

Training courses

Frameworx

Establish your Frameworx foundation: the go-to standard for reducing cost, risk and time-to-market. This course is an essential first step, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer.
Overview course→

TM Forum Open APIs

Get an introduction to the TM Forum suite of Open APIs to learn the key concepts, get examples of how they are used in real-world scenarios so that you can begin deploying them in your business.
Then get hands-on, in-depth knowledge and practical skills for using, extending, designing and implementing TM Forum Open APIs.
Fundamentals course→
Practitioner course→

NEW | Artificial Intelligence (AI) in Telecoms

Take the first steps in understanding how Artificial Intelligence (AI) is changing the telecoms industry, how we think about modern networks and the impact of the introduction of 5G. Learn the use cases of AI in the context of telecoms and the challenges it will bring, as well as the models and processes for simplifying AI implementations.
AI in Telecoms Overview→
AI Fundamentals→

Business Process Framework (eTOM)

Learn how the Business Process Framework (eTOM) can be used to support a range of business objectives – accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.
Fundamentals course→
Practitioner course→

Information Framework (SID)

Take the guess work out of creating a common information model. Learn how to use the Information Framework to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them.
Fundamentals course→
Practitioner course→

Application Framework (TAM)

Learn about the concepts and principles, structure and application of the Application Framework. See how a standardized application map and decomposition can help to re-plan and streamline an application portfolio.
Fundamentals course→

NEW | Open Digital Architecture Fundamentals

Get an introduction to the future of architecture for telecommunications used by the world’s leading communications service providers and technology suppliers; understand the Open Digital Architecture (ODA), why it is needed and learn the basic principles and building blocks.
Fundamentals course→

Fundamentals of Transition to Virtualized Networks

Get to grips with the most important change underpinning the future of digital service delivery, affecting service providers and their customers, systems integrators and suppliers. This training course outlines the impacts of virtualized networks managed and orchestrated by new operation support systems, and how to deal with the opportunities, benefits and risks of the transition.
Fundamentals course→

Don Anton Dehipitiarachchi, Enterprise Architect at Verizon Wireless, talks about the value of TM Forum Open API training and certification completed by their team.

Connected citizens - a Smart City Enabling Digital Platform
 
    • “It is important to note that without TM Forum’s Business Process modeler training and knowledge certification, it would have been impossible to consolidate STC’s consumer, business and wholesale services on a single platform,”

Ahmed Fahmy, Senior Program Manager, STC, shown here being presented with his career certification.

Services

Readiness Checks

Use our tools and expertise to assess the maturity of your systems and processes to help you navigate the complex journey of digital transformation. Identify where to start, what gaps exist and where to focus effort and investment. Learn more.

Arrange a Readiness Check

Conformance Certification

Achieve Certification for your company’s products, solutions and implementations to formally demonstrate their conformance to the Frameworx suite of standards or TM Forum Open APIs. Learn more

Contact us for Conformance Certification

Coaching

Our subject matter experts will help you translate the knowledge you have gained in the training courses to an implementation plan in your specific business case. Learn more.

Contact us to arrange Coaching for your team

Workshops

Bring together cross-functional teams for highly interactive workshops to gain a common understanding and develop practical solutions to be implemented immediately. Learn more.

Contact us to arrange a workshop


  • Upcoming events
  • Past events
  • Webinars

Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

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TM Forum Open APIs: Enabling a zero-integration API economy.

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Explore the proof-of-concept projects working on topics such as Future OSS/BSS, NFV, 5G, Open APIs and AI. 

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