Catalyst Program

Past Catalyst Participants – TM Forum Live! 2017
View all Catalysts that showcased their projects at TM Forum Live! 2017 in Nice, France
APPEX OMNICHANNEL
The objective of this Catalyst is the creation of an omnichannel solution environment for the service provider sector to encourage omnichannel adoption in order to enhance customer experience across all channels. View Catalyst details
Champions: Vodafone, Orange
Participant: Huawei, Sigma, BBFA, NTS Retail, Apptium
EXPERIENCE JOURNEY SHAPING WITH DATA ANALYTICS
The objective of this Catalyst is to introduce automated decision taking platform across functional units of a digital service providers’ organization so that it can optimize agile action taking across their entire organization. To do this, the project will introduce a decision taking platform for defining decision taking logic based on insights generated in analytics. View Catalyst details
Champions: KDDI, Orange, NCell
Participants: Ericsson, Subex, Knowesis, Liverpool John Moores University, Bulb Technologies
OPTIMIZATION OF THE INTERACTION CENTER FROM THE AGENT PERSPECTIVE
This Catalyst plans to look at optimizing the agent journey model of the Interaction Centre of the Future through analytics, machine learning and AI. View Catalyst details
Champion: Smart Liverpool, Virgin Media
Participant: Liverpool John Moores University, Sopra Steria, Vectra Strategy, KatoApo
OMNICHANNEL COLLABORATION EXPERIENCE – PHASE III
The objective of this Catalyst is to develop an intelligent customer care platform that can improve customer service efficiency and customer satisfaction. View Catalyst details
Champion: China Mobile, Bharti Airtel
Participants: Huawei, Etiya, Digital Afrique, BOCO Intercom
MAXIMIZING ENGAGEMENT WITH PREDICTIVE CUSTOMER JOURNEYS
Companies offering an omnichannel (self-service) shopping need to know in what phase the customer stops the user journey; So that they can understand better how to motivate the customer to complete the sales process, leveraging and combining unique capabilities of online and offline channels. To do this, companies need to be present in the initial stages of the sales process, identify customers / prospects across touch points and demonstrate that service providers can leverage the knowledge about the customers and utilize customer-process-phase specific metadata. View Catalyst details
Champions: Orange, ArtofArc. NCell
Participants: Salesforce, Vlocity, Huawei, Teavaro, Comarch, Comptel
THE DIGITAL AND INTERACTIVE ONE-STOP SHOP
In a partnership-driven environment, facing customers with increasing digital expectations and privacy concerns, service providers need to build a fully integrated ecosystem for building new revenues as well as offering an interactive, seamless and innovative experience. View Catalyst details
Champion: Orange
Participants: BearingPoint, NTS Retail, QualyCloud, Globetom
SENTIMENTAL APPLICATIONS
This Catalyst will demonstrate how AI can dynamically shape application behavior based on the real-time sentiment of the user interacting with the system. View Catalyst details
Champion: Bell Canada
Participants: Amdocs, Microsoft, BeyondVerbal, CallVU
PROCESS OF THINGS (POT)
This Catalyst will showcase processes relying on IoT that represents the new frontier of CRM able to generate value, establishing strategic partnerships with a cross industry perspective and a futuristic way to make business. View Catalyst details
Champion: Vodafone, Telus
Participant: Accenture, Zira, SAS, Trisotech
PREDICTIVE ANALYTICS FOR NFV RESOURCE MANAGEMENT
The objective of this Catalyst is to enable service providers to unleash the value of data and improve business by providing the right insight at the right time using predictive and prescriptive analysis. View Catalyst details
Champion: SFR
Participants: Atos, Ciena, Dell
DATA ANONYMIZING API
The objective of this Catalyst is to to provide a set of APIs to anonymize data coming to and from private cloud to public cloud. View Catalyst details
Champion: Verizon
Participant: Cardinality, Huawei, Liverpool John Moores University, Brytlyt