TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
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Insights Research: Customer experience - Enterprise customers
How-to Guide: Becoming a customer-centric business October 2014
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TM Forum’s Frameworx Overview course is the first step in establishing your Frameworx foundation. The course takes you on a 360 degree tour of Frameworx, including the Business Process, Information, Application, and Integration Frameworks. Ultimately providing a step-by-step guide for you to develop a fail-proof structure of your service-oriented architecture.
Through an in-depth look at industry developed and agreed standard metrics and best practices, you will be able to establish the right approach to defining and recording process elements and flows, data definition and construct, and application functionality to achieve streamlined end-to-end service management and reduced cost, risk, and time-to-market.
Level: Foundation Duration: 5 hours online Who should attend?
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