Catalyst Project
5G digital support system for enterprise customers
In order to serve these industries at scale, CSPs must establish an end-to-end online digital support system. This Catalyst demonstrates China Unicom’s 5G digital support system for enterprise customers, providing improved customer support experience. It allows vertical customers to search, select, order and monitor the services provided, including AI, network slicing, edge computing and other technologies. This is enabled through business, operation and management domain data, combined with big data analysis. It provides users with end-to-end solutions and online closed-loop support for customer service processes. These functions and platforms will help to optimize core business processes and accelerate the business support lifecycle. The solution will be demonstrated in a medical industry scenario but could easily be deployed in many other verticals.