BSMimpact is a specialist consultancy organisation focusing on Transformation & Business Services Management (BSM). We were founded in 1998 and have worked with organisations to improve many aspects of their business. These include Vodafone, British Airways, Centrica, O2, Virgin Media and many more. We turn the promise of BSM into realised business benefits (including cost reductions & improved quality/productivity) for our customers. BSMimpact’s business practices… • Support for planning and delivering Transformation Programs • BSMimpact's Transformation Journey TM methodology • Improving operational efficiencies by between 20 & 50% • Delivering short (0-3 months), medium (3-9 months) and long term, sustainable cost savings. • Defining Service Management Vision, Strategy, Plan & Programme, including the implementation and Governance thereof. • ITIL implementation. • Planning, design and implementation of Business Change • Driving people and culture change including communication initiatives • Organisation design and role definition • Stakeholder Management - identification and coordination • Benefits Management - Defining business outcomes and requirements. Quantifying the benefits and achieving benefits realisation • Embed Continual Improvement Capability • Definition, design, creation and roll-out of Service Catalogue and Service Portfolio Management • Business Solutions Architecture - People, process and Governance • Achieving recognised, formal accreditations and frameworks including ISO/IEC20000, ITIL, eTOM, CMMI, COBIT, SFIA and others. • Sourcing strategy, implementing UK/Global outsourcing models, and improving Supplier Management • Creating Business Cases • Coaching and mentoring of key staff including process owners and operational managers • Auditing, benchmarking, maturity and capability assessments • Individual process development to complete process frameworks • Operational convergence, including complementary use of eTOM, SID, ITIL, ISO/IEC20000 and others We are active members of TM Forum, currently chairing the Integrated Service-Orientated Management (ISOM) group – a joint initiative with the itSMF (IT Service Management Forum).