Member Case Studies
TM Forum’s global member companies work together to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change. These digital transformation case studies showcase just some of the impressive achievements of our member community.
Filter by region
Filter by theme

Huawei FinTech Solution for Financial Inclusion

Huawei FinTech Solution for Financial Inclusion
Huawei’s fintech solution drives inclusion in emerging markets

Smart IDC — Intelligent Energy Saving for Data Centers

Smart IDC — Intelligent Energy Saving for Data Centers
Intelligent solution slashes data center energy and emissions

ERA – TM Career and Networking Application

ERA – TM Career and Networking Application
A new ERA for talent and development at Telekom Malaysia Berhad

Alvatross by Satec: a new OSS entrant born with an ODA DNA

Alvatross by Satec: a new OSS entrant born with an ODA DNA
Alvatross by Satec leverages its ODA DNA to act like a startup

Sustainable Green Data Center

Sustainable Green Data Center
Building greener data centers: From design to operation

Digitalization of business processes at VNPT

Digitalization of business processes at VNPT
VNPT transforms processes and culture through training

Kanpur Greenfield Smart City Solution

Kanpur Greenfield Smart City Solution
Indian city Kanpur partners with Tech Mahindra on a smart city solution for a sustainable future

Telenet AMS- MOVING FROM “GOOD TO GREAT”

Telenet AMS- MOVING FROM “GOOD TO GREAT”
Telenet AMS helps staff become ‘cloud and digital ready

Robotics Process Automation (RPA) for Axiata Corporate Centre

Robotics Process Automation (RPA) for Axiata Corporate Centre
At the corporate HQ of one of Asia’s leading telecoms companies, Axiata Corporate Centre, the focus is on the group becoming a digital telco. As part of its Digitization Program, Axiata implemented robotic process automation (RPA) to eliminate manual, repetitive processes where possible with partner KGiSL.

Using Customer Experience to Improve Employee Engagement and Grow Business Value

Using Customer Experience to Improve Employee Engagement and Grow Business Value
Vodafone Turkey’s CX transformation leads to satisfied customers, new revenue and happier employees

ISYANA: AI & ML Service Hub for Monetization & Customer Engagement

ISYANA: AI & ML Service Hub for Monetization & Customer Engagement
AI-powered service hub boosts monetization and customer engagement

Viettel Money – The leading digital financial ecosystem

Viettel Money – The leading digital financial ecosystem
Viettel Digital Services launched a digital financial ecosystem, Viettel Money, in 2018. When it added mobile money services in December 2021, it already had an ecosystem of more than 300 partners including utilities, travel, hotels, movies and more.

Turk Telekom Group OMNI Channel Programme

Turk Telekom Group OMNI Channel Programme
Türk Telekom’s omnichannel transformation

Digital, Intelligent Operations Create Optimal User Experience

Digital, Intelligent Operations Create Optimal User Experience
It was increasingly difficult for China Unicom to identify faults in its cloud core network, while the hard disks in its data center were below par, and links in its optical transport network were deteriorating.


Cloud Native, Software Defined Network Management for nbn


Cloud Native, Software Defined Network Management for nbn
Infosys and nbn use cloud-native approach to simplify network management
Delighting Users with unifi’s 24 Hours Service Promise
Delighting Users with unifi’s 24 Hours Service Promise
unifi boosts brand trust with 24-hour service guarantee


Axonect Hybrid/Multi cloud orchestrator to enable Axiata Digital Transformation


Axonect Hybrid/Multi cloud orchestrator to enable Axiata Digital Transformation
Axiata Digital Labs uses ODA to build its Axonect Hybrid Cloud Orchestrator, enabling Axiata OpCo cloud adaptation


Consolidating multiple IT stacks to support customer growth, future expansion and operational stability


Consolidating multiple IT stacks to support customer growth, future expansion and operational stability
Three become one as T-Mobile Netherlands undertakes major IT consolidation

XL Axiata’s unique business process-driven approach

XL Axiata’s unique business process-driven approach
AI-driven, self-healing, zero-touch automation resolves problems before they impact customers.

Consolidating Wholesale BSS and Partner Management to Support a Rapidly Growing Ecosystem and Complex Business Models

Consolidating Wholesale BSS and Partner Management to Support a Rapidly Growing Ecosystem and Complex Business Models
T-Mobile USA Wholesale increases ecosystem, revenues with digital BSS plus partner management

Comviva BlueMarble Digital BSS enhances Tata Play Customer Experience

Comviva BlueMarble Digital BSS enhances Tata Play Customer Experience
Tata Play boosts CX and revenues, bundling freemium and paid-for streaming content


Digital transformation project of BSS/OSS Cloudification


Digital transformation project of BSS/OSS Cloudification
China Telecom has used the TM Forum Open Digital Architecture and Open APIs to migrate all its operational and business support systems (OSS/BSS) to the cloud, 20% of which are core systems that are now fully cloud-native. The capabilities have been delivered to various customers’ digital transformation projects.

MTC Namibia OSS: Towards an open digital architecture

MTC Namibia OSS: Towards an open digital architecture
MTC Namibia moves OSS to the cloud

5G Cloud and Al convergence of BOSS

5G Cloud and Al convergence of BOSS
China Unicom has implemented a massive cloud-native billing system to support the rollout of 5G.

Telefónica Germany introduced Predictive Maintenance System

Telefónica Germany introduced Predictive Maintenance System
Predictive maintenance begins Telefónica Germany’s journey towards autonomous networks

AI driven Smart Wireless Analysis Tool (SWAT) by China Unicom and Nokia

AI driven Smart Wireless Analysis Tool (SWAT) by China Unicom and Nokia
AI-driven analysis of wireless networks cuts testing costs by 66% while processing 55bn records a day

Customer Oriented Network Management and Automation with “AI in Operations”

Customer Oriented Network Management and Automation with “AI in Operations”
Customer Oriented Network Management and Automation with AI in Operations

AIOps Service Monitoring and Assurance

AIOps Service Monitoring and Assurance
AIOps monitors and assures services to reduce risk, improve customer experience, productivity and business continuity

Martini Automation and Analytics

Martini Automation and Analytics
BT’s Martini automation platform applies machine learning to many areas of OSS

China Unicom Autonomous Networks Scheduling and Opening Platform

China Unicom Autonomous Networks Scheduling and Opening Platform
China Unicom Autonomous Networks Scheduling and Opening Platform

Composite Orchestration (Ordering and Orchestration Management) of hybrid services in a NaaS Architecture

Composite Orchestration (Ordering and Orchestration Management) of hybrid services in a NaaS Architecture
Composite orchestration is the key to delivering hybrid services through NaaS architecture

5G Cloud-Network Capability Integration Management Solution

5G Cloud-Network Capability Integration Management Solution
Developing scalable 5G services at the edge through unified resource management and new service operations

The 5G private network operation platform enables vertical industries to develop

The 5G private network operation platform enables vertical industries to develop
Operations platform for private 5G networks can meet the specific needs of many vertical industries

Application Practice of China Mobile Privacy Computing Products in Various Industries

Application Practice of China Mobile Privacy Computing Products in Various Industries
stc reinvents customer experience on its fixed network

Network & Customer Experience Improvement Program 2021

Network & Customer Experience Improvement Program 2021
Dialog Axiata boosts customer experience with data-driven network upgrade


STC Fixed CEM solution


STC Fixed CEM solution
stc reinvents customer experience on its fixed network


Proactive home broadband customer experience management by China Mobile Fujian Branch Company and Nokia


Proactive home broadband customer experience management by China Mobile Fujian Branch Company and Nokia
Fujian MCC closes the customer experience gap for home broadband users

Openserve Connect App – A wholesale innovation initiative

Openserve Connect App – A wholesale innovation initiative
New app connects Openserve to the customer

Green 5G Promotes Sustainable Development

Green 5G Promotes Sustainable Development
China Mobile’s Green 5G Program achieves energy-saving at scale
Become a member
If you would like to speak to a member of our team about becoming a member, please fill out this short form and we will call you back.