GB962E Customer Experience Management ROI Calculator User Guide R15.0.1

This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F.

The new CEM ROI Calculator is intended to enable better and more objective decisions, by accurately predicting the business benefits to a service provider of an investment in CEM. The initial version consists of calculations for 2 business drivers to get feedback on the approach.

General Information

Document series: GB962E
Status: TM Forum Approved
Document type: Best Practice
Team approved: 08-Jun-2015
IPR mode: RAND
TM Forum Approved: 06-Nov-2015