IG1190E AIOps Knowledge Management v1.0.1

The scope of the Knowledge Management process is to ensure that all parties involved in the software engineering, in the service delivery lifecycles, and in the operations value streams, are properly and timely well informed and aware of any new relevant information and knowledge that is needed or expected to deliver the service in line with the agreed service levels, organization’s policies and market regulations.

The deployment of AI models in Production challenges the existing Knowledge Management practices as the AI models themselves may be new active players in the Knowledge Management process, becoming producers and consumers of knowledge.