IG1190 AIOps Service Management v5.2.0

In this document, we take a step in addressing how to redesign the complex service management operations processes, in order to prepare them to handle and govern AI software at scale. This work is part of the deliverables of the TM Forum work stream “AIOps – Redesigning Operations Processes” ([1]), which has been specifically set up to explore the challenge of redesigning and re-engineering the CSPs operations management processes to support and govern massive deployment of AI.