TMFC046 Workforce Management v1.0.0

Workforce Management provides capabilities to describe teams, organizations, skills and availability of sales / technical experts. It provides the ability in reserving time slots to carry out assigned task (internal or customer facing). It allows the reservation (and their updates / reschedule) of appointments and interventions.

General Information

Document series: TMFC046
Document version: 1.0.0
Status: Team Approved
Document type: Technical Specification
Team approved: 09-Apr-2024
IPR mode: RAND
Published on: 06-May-2024
Date modified: 17-Apr-2024
View online: https://projects.tmforum.org/wiki/x/tpJ3Eg