Company: TAWAL
Product Name: CRM Product and Service Order
Conformance Type: Implementation Conformance
eTOM & SID Version: 21.0
Assessment Completion Date: November 2021
Detailed Certification Report: TAWAL eTOM & SID v21.0 Conformance Certification Report
General Overview
This document provides details of TAWAL’s CRM Product and Service Order self-assessment, followed by TM Forum’s conformance review of the methodology and approach to process modeling and data modelling against the following TM Forum frameworks
- Business Process Framework (eTOM) version 21.0
- Information Framework (SID) version 21.0
The assessment included a review of the methodology approach to business process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.
Product Functionality/Capability Overview
TAWAL – CRM Product and Service Order Overview
TAWAL Order Management is a telecom E2E integrated customer-centric ordering system to deliver automated an accelerated ordering process making customers experience positive, seamless and efficient.
TAWAL Product Catalog contains and manages lifecycle of all TAWAL commercial portfolio information enabling TAWAL commercial staff to configure, customize and manage a catalog of product offerings that is adaptable and innovative.
TAWAL Order Management and Product catalog have the following features:
- Product catalog-driven order management
- End-to-end real-time order tracking capability to minimize delays, re-processing and back-orders
- Shorter time-to-market for product configuration to order delivery and closure
- Efficient order processing from quote to cash
- 360° product overview to provide insightful status of product and service rollouts
An overview of Tawal’s CRM Product and Service Order is depicted below:
Business Process Framework (eTOM) Level 2 Process Scope
The following diagram represents the Business Process Framework Level 2 processes that were presented in scope for conformance certification.
Information Framework (SID) ABEs Scope
The following diagram represents the Information Framework ABEs that were presented in scope for conformance certification.
Detailed Certification Report: TAWAL eTOM & SID v21.0 Conformance Certification Report
For more information on Tawal CRM Product and Service Order, please contact:
Zakaria M. Alsahafi
Tawal T&I Application Director
E-mail : [email protected]
For any additional information on this TM Forum Conformance Certification Report, please contact TM Forum at: [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.