Member Profile
ServiceNow® accelerates and assures digital transformation to fuel growth for CSPs. By automating workflows, CSPs create great experiences and boost productivity across customers, employees, and operations. Ultimately, this defines a modern digital telco—uniting ordering and assurance on one platform for a seamless experience and visibility across the journey.
| Type: Corporate Member |
| Date Joined: March 21, 2019 |
| Principal Contact: Courtney Deinert |
| Who to Contact: Courtney Deinert |
| Email: [email protected] |
| Telephone: 6059995248 |
| TM Forum Engagement Manager: Rhea Chamberlain |
Awards & Recognition
2023
Outstanding Catalyst - Business Growth
2021
Best use of Open Digital Framework
2020
Outstanding use of TM Forum Assets
Conformant Products, Solutions or Implementations
| Certification | Certification Scope | Release | Product/Solution | Certification Date |
|---|---|---|---|---|
| Open API | 4.0.0 | Field Service Management for Telecommunications | October 2024 | |
| Open API | 4.0.0 | Field Service Management for Telecommunications | September 2024 | |
| Open API | 4.0.0 | ServiceNow Order Management | May 2024 | |
| Open API | 4.0.0 | ServiceNow Order Management | April 2024 | |
| Open API | R19.0 / 4.0 | ServiceNow Telecommunications Service Management | March 2022 | |
| Open API | R21.5 / 4.0 | ServiceNow Telecommunications Service Operations Management | March 2022 | |
| Open API | R19.0 / 4.0 | ServiceNow Telecommunications Service Management | March 2022 | |
| Open API | R19.0 / 4.0 | ServiceNow Telecommunications Service Management | March 2022 |
Autonomous Network Level Asssessment Validations
| Company | AN Scenario | AN Level | ANLET Version | Network Location | Validation Date |
|---|
Staff Certification
Career Certified Professionals (4)
Melvin Tan: Business Development Manager, Frameworx Transformation Manager
Niels Roskam: Business Development Manager
Paola De Siqueira Montanini: Business Development Manager, Frameworx Transformation Manager
Rohit Batra: Platform Development Manager
Knowledge Certified Professionals (18)
Dirk Hafels: Frameworx Foundation Level
Jaime Koenig: Open Digital Framework Foundation Level Exam
Jeremy Box: Open Digital Framework Foundation Level Exam
Kevin Wilamowski: Frameworx Foundation Level
Luis Cardenas: Business Process Framework (eTOM) Foundational Level, Frameworx Foundation Level
Luis Felippe Backer: Business Process Framework (eTOM) Foundational Level
Melvin Tan: Application Framework (TAM) Foundation Level, Business Process Framework (eTOM) Foundational Level, Frameworx Foundation Level, Information Framework (SID) Foundation Level
Michael Edling: Open Digital Framework Foundation Level Exam
Michael Stickle: Frameworx Foundation Level
Monika Lundgren: Open Digital Framework Foundation Level Exam
Nathan French: Frameworx Foundation Level
Nick Nash: Open Digital Framework Foundation Level Exam
Niels Roskam: Business Process Framework (eTOM) Foundational Level, Frameworx Foundation Level, Information Framework (SID) Foundation Level
Paola De Siqueira Montanini: Application Framework (TAM) Foundation Level, Business Process Framework (eTOM) Foundational Level, Customer Centricity Foundation Level, Frameworx Foundation Level, Information Framework (SID) Foundation Level, Open Digital Framework Foundation Level Exam
Phillip Godwin: Open Digital Framework Foundation Level Exam
Rohit Batra: Frameworx Foundation Level, Information Framework (SID) Foundation Level, Open Digital Architecture Foundation Level, TM Forum Open API Foundation Level
Stefano Pietrella: Artificial Intelligence and Automation Overview Foundation Level, Business Process Framework (eTOM) Foundational Level, Open Digital Framework Foundation Level Exam
Tom Schnarr: Frameworx Foundation Level
Signed Manifesto
| Sign Date | |
|---|---|
| Open API & Open Digital Architecture Manifesto | Jul 2020 |
| Open API Manifesto | Jul 2020 |
| AN Manifesto | Jan 2024 |