Playbook
How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
Playbook Summary:
Understanding 5G services, their impact and how a 360 degree view of your customer can help you deliver new digital services quicker with an improved customer experience
Take the Customer Experience Maturity Model
Understand where you are in your customer experience maturity across the business and what steps you need to take to improve it
GB962B Customer Experience Maturity Model v2.0.0
Ensure you are using the right metrics
Ensure you are using the right metrics to measure digital customer experiences
GB962A Customer Experience Management Lifecycle Metrics
Understand your new 5g digital services
Understand what new 5g digital services you want to offer, how to measure the customer experience and which metrics matter
GB1010 Experience Metrics for 5G Use Cases
AI for a 360 view of your customer
Understand how AI can help you get a 360 view of your customer
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer
The impact of 5G on omnichannel experiences
Understand the impact of 5G and how it will impact omnichannel experiences
GB1006: Customer Experience 2025 Guidebook V2.0.1s
A future vision of the software market for the industry
Read the whitepaper on a future vision of the software market that the telecom industry needs to survive and thrive
Whitepaper: A future vision of the software market that the telecom industry needs to survive and thrive
Learn about TM Forum Open APIs and how they enable CSPs to transform
Learn about TM Forum Open APIs and how they enable service providers to transform their IT and operational agility and improve customer experience, while externally delivering a practical approach to seamless end-to-end management of complex digital services and partnerships
Open API Training, Certification & Conformance
Case Study: Lead in digital customer experience through automation using TM Forum Open APIs and ODA
Read about how Dialog Axiata leads in digital customer experience by automating 80% of their processes using TM Forum Open APIs and the Open Digital Architecture (ODA)
Case study on Dialog Axiata’s complete digital customer experience transformation
Experiment with the Customer Management API
Experiment with the Customer Management API and see how you can adopt them across your architecture
Download the Customer Management API from the Open API Table
Enhanced customer experience through digital personalization
Engage with the Catalyst program and see how STC enhanced customer experience through digital personalization
Visit the project webpage for details, videos and a demo of the solution