Journey to the core of customer centricity
Details:
In a digital world, every user is connected and the resultant experience determines the value of a service — and affects revenue, costs and reputation. Every customer journey is made up of a complex series of interactions with individuals, technolo...
GB922 Workforce R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This guide book provides support for Workforce models. In this release the SID framework figure has been removed.
Standard(s): Information Framework (SID)
GB922 Revenue Assurance R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This guide book describes the Revenue Assurance area of the SID with controls, violations, key performance indicators, objectives, and rules. It also includes Revenue Assurance actions/responses. In this release the SID framework figure has been remo...
Standard(s): Information Framework (SID)
GB922 Market / Sales R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This guide book describes the Aggregate Business Entities (ABEs) that comprise the Market/Sales domain of the Information Framework model. In this release the SID framework figure has been removed.
Standard(s): Information Framework (SID)
GB922 Physical Resource R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
The Physical Resource guide book presents the management of network entities to better illustrate a complete worked example and to explain some of the more subtle parts of the model. In this release the SID framework figure has been removed from thi...
Standard(s): Information Framework (SID)
GB922 Logical and Compound Resource Computing and Software R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This document describes Computing and Software Resources. Included is support for digital services, such as Workplace as a Service (WPaaS). In the current release SoftwareFeatureSets and SoftwareCommand have been removed, and section 2 on Resource Fu...
Standard(s): Information Framework (SID)
GB922 Logical and Compound Resource R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This document presents the LogicalResource Framework with an extensible set of classes and relationships that enable new lower-level LogicalResource concepts to be plugged into it. The current release includes the following enhancements: ResourceNum...
Standard(s): Information Framework (SID)
GB922 Service Overview R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
This document provides the definition of services in the Information Framework (SID), and differentiates between "customer facing" and "resource" services. In this release the SID framework figure was removed.
Standard(s): Information Framework (SID)
GB922 Product R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.3
Release Status: Archived
Details:
The Product guide book provides detailed specifications of products (ProductSpecificastions), the way they are offered in the market (ProductOfferings) and in which they are maintained and perform while in use. In this release the figures have been u...
Standard(s): Information Framework (SID)
GB922 Customer R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
The Customer guide book provides the definitions of the customer business entities. In this release CustomerAccountContact was removed and replaced by PartyAccountContact.
Standard(s): Information Framework (SID)
GB922 Test R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.2
Release Status: Archived
Details:
A new set of Test ABEs in the Common, Product, Service and Resource domains of the Information Framework (SID) are presented in this document. In this release the SID framework figure has been removed.
Standard(s): Information Framework (SID)
GB922 Root R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.3
Release Status: Archived
Details:
This document defines a set of common business entities that collectively serve as the foundation of the Information Framework (SID) business view. This release includes the following enhancements: Added Association meta-model, added rangeStep attri...
Standard(s): Information Framework (SID)
