GB922 Customer R17.0.1

Maturity level: Level 4 - Forum Approved
Created By: Frameworx Project

The Customer guide book provides the definitions of the customer business entities. In this release CustomerAccountContact was removed and replaced by PartyAccountContact.

Available to all

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General Information

Document series: GB922-11

Document version: 17.0.2

Status: TM Forum Approved

Document type: Standard

Team approved: 05-Jun-2017

IPR mode: RAND

TM Forum Approved: 08-Sep-2017

Date modified: 15-Nov-2017

[IG1106]

Frameworx and the Digital World V1.2.1
Exploratory Report | 13.5
[IG1109]

Supporting ITIL through the Business Process Framework V1.14.1
Exploratory Report | 14
[IG1110]

Multi-Industry Support within Frameworx V1.14.2
Exploratory Report | 14
[IG1111]

Onboarding with Frameworx V1.14.2
Exploratory Report | 14
[TR206]

Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3
Technical Report, Best Practice | 14.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0
[READ]

ME FIRST NOTE Business Process Framework Release 13.0
Interface | 13
[TR177-Ecore]

Metamodel Fx13
Technical Report | 13
[TIP]

Common Model Information Agreement V1.1
Specifications | 12
[TIP]

Maintenance, Protection and Alarm Control Information Agreement v1.0
Specifications | 11.5
[TIP]

Performance Management Monitoring Information Agreement V1.0
Specifications | 12.5
[TIP]

Performance Management Thresholding Information Agreement V1.0
Specifications | 13
[TIP]

Resource Alarm Management Information Agreement V1.1
Specifications | 13
[TIP]

Service Problem Management Information Agreement V1.0
Specifications | 11.5
[GB922]

Configuration R14.5.1
Standard | 14.5
[GB922]

Loyalty R14.0
Standard | 14
[GB921F]

Process Flow Examples R12.5
Best Practice | 12.5, 13.0, 13.5, 14.0, 14.5, 15.0, 15.5, 16.0, 16.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921G]

Guide to Applying the Business Process Framework R8.1
How To Guide | 8.1, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5
[GB921J]

Joining the Business Process Framework through to Process Flows R11.5
Best Practice | 11.5, 12.0, 12.5, 13.0, 13.5, 14.0, 14.5, 15.0, 15.5, 16.0, 16.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921K]

Construction Guidelines for Process Flows R13.5
Reference | 13.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921L]

Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5
Best Practice | 11.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0
[GB921Q]

Frequently Asked Questions for the Business Process Framework R11.5
Best Practice | 11.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921W]

Working Together ITIL and eTOM R11.5
Best Practice | 11.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0
[GB921Y]

Use Cases for Spectrum Management R12.0
Reference | 12, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921Z]

Use Cases for Security Management R12.0
Best Practice | 12.0, 12.5, 13.0, 13.5, 14.0, 14.5, 15.0, 15.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[TR143]

Building Bridges: ITIL and eTOM V1.1
Technical Report | 11.5, 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0
[TR206]

Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3.1
Standard | 13
[GB922]

Agreement R16.0.1
Standard | 16
[GB945M]

Frameworx Implementation Methodology
Best Practice | 8.1
[TR155]

Frameworx Statement of Direction
Best Practice | 8.1
[Business]

Metrics Poster Frameworx 16.5
Poster | 16.5
[GB922]

Base Types R17.0.1
Standard | 17
[GB922]

Metric R17.0.1
Standard | 17
[GB922]

Party R17.0.1
Standard | 17
[GB922]

Performance R17.0.1
Standard | 17
[GB922]

Policy R17.0.1
Standard | 17
[GB922]

Root R17.0.1
Standard | 17
[GB922]

Test R17.0.1
Standard | 17
[GB922]

Customer R17.0.1
Standard | 17
[GB922]

Product R17.0.1
Standard | 17
[GB922]

Service Overview R17.0.1
Standard | 17
[GB922]

Logical and Compound Resource Computing and Software R17.0.1
Standard | 17
[GB922]

Physical Resource R17.0.1
Standard | 17
[GB922]

Market / Sales R17.0.1
Standard | 17
[GB922]

Revenue Assurance R17.0.1
Standard | 17
[GB922]

Workforce R17.0.1
Standard | 17
[GB922]

Engaged Party R17.0.1
Standard | 17
[GB922]

Primer R17.0.1
Standard | 17.0, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0
[GB922]

User's Guide R17.0.1
Standard | 17
[GB921D]

L3 Process Decompositions R17.0.1
Standard | 17
[GB929D]

Application Framework R17.0.1
Standard | 17
[GB921DX]

L4 Process Decompositions R17.0.1
Standard | 17
[Feasibility]

Study of Onboarding Automation Impacts on TM Forum Frameworx R17.0.1 (IG1159)
Exploratory Report | 17
[GB922]

Logical and Compound Resource Computing and Software R17.5.1
Standard | 17.5
[GB922]

Revenue Assurance R17.5.1
Standard | 17.5
[GB922]

Users and Roles R17.5.1
Standard | 17.5
[GB922]

Workforce R17.5.1
Standard | 17.5
[IG1163]

Information Framework (SID) Clarification Documents R17.5.1
How To Guide | 17.5, 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0, 22.5
[GB991]

Core Frameworks Concepts and Principles R17.5.1
Standard | 17.5
[GB921D]

L3 Process Decompositions R17.5.1
Standard | 17.5
[GB929D]

Application Framework R17.5.1
Standard | 17.5
[GB929F]

Application Framework Functional Decomposition R17.5.0
Standard | 17.5
[RN332]

Business Process Framework Release Notes R17.5.0
Reference | 17.5
[GB922]

Business Interaction R18.0.1
Standard | 18.0
[GB922]

Calendar R18.0.1
Standard | 18.0
[GB922]

Market Sales R18.0.1
Standard | 18.0
[GB922]

Policy R18.0.1
Standard | 18.0
[GB922]

Root R18.0.1
Standard | 18.0
[GB922]

Security R18.0.1
Standard | 18.0
[GB922]

Test R18.0.1
Standard | 18.0
[GB922]

Usage R18.0.1
Standard | 18.0
[GB922]

User's Guide R18.0.1
How To Guide | 18.0, 18.5, 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[RN315]

Application Framework Release Notes Frameworx R18.0
Reference | 18.0
[RN332]

Business Process Framework Release Notes R18.0
Reference | 18.0
[Frameworx]

R18.0 Model Visio Format
Model, Standard | 18.0
[GB929F]

Application Framework Functional Decomposition R18.5.0
Standard | 18.5
[READ]

ME FIRST NOTE Business Process Framework R18.5
Reference | 18.5
[RN315]

Application Framework Release Notes R18.5
Reference | 18.5
[RN332]

Business Process Framework Release Notes R18.5
Reference | 18.5
[READ]

ME FIRST NOTE Information Framework Release 18.5
Reference | 18.5
[RN310]

Information Framework Release Notes R18.5
Standard | 18.5
[GB929]

Application Framework (TAM) Suite R18.5
Suite | 18.5
[GB922]

Standards Addenda for Information Framework R18.5
Suite | 18.5
[Information]

Framework (SID) Release 18.5 RSA Archive
Standard | 18.5
[Information]

Framework (SID) Release 18.5 HTML Model - GIF
Standard | 18.5
[Information]

Framework (SID) Release 18.5 HTML Model - PNG
Standard | 18.5
[Information]

Framework (SID) Release 18.5 Papyrus Format
Standard | 18.5
[Information]

Framework (SID) Release 18.5 Excel Format
Standard | 18.5
[Information]

Framework (SID) Release 18.5 UML 2.2 Format
Standard | 18.5
[Information]

Framework (SID) Release 18.5 XMI 2.4.1 Format
Standard | 18.5
[GB986]

CP Frameworx Metamodel Concepts and Principles R18.5.1
Standard | 18.5
[RN354]

Release Notes for Frameworks R18.5
Standard | 18.5
[Information]

Framework (SID) Poster R18.5
Poster | 18.5
[IG1171]

ODA Component Definition R19.0.1
Exploratory Report | 19.0, 19.5, 20.0, 20.5, 21.0
[GB929D]

Application Framework R19.0.1
Standard | 19.0
[IG1130F]

SDN/NFV Impacts on TAM Knowledge Management R19.0.1
Exploratory Report | 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0, 22.5, 23.0, 23.5
[GB991]

Core Frameworks Concepts and Principles R19.0.1
Reference | 19.0
[GB929F]

Application Framework Functional Decomposition R19.0.0
Standard | 19.0
[GB935]

Metrics Framework R19.0.1
Best Practice | 19.0
[GB922]

Business Partner R19.0.1
Standard | 19.0
[GB922]

Party R19.0.1
Standard | 19.0
[GB922]

Product R19.0.1
Standard | 19.0
[GB922]

Logical and Compound Resource R19.0.1
Standard | 19.0
[GB922]

Logical and Compound Resource Computing and Software R19.0.1
Standard | 19.0
[GB922]

Service Overview R19.0.1
Standard | 19.0
[GB922]

Physical Resource R19.0.1
Standard | 19.0
[GB922]

Customer R19.0.1
Standard | 19.0
[GB922]

Project R19.0.1
Standard | 19.0
[GB922]

Metric R19.0.1
Standard | 19.0
[RN310]

Information Framework Release Notes R19.0
Reference | 19.0
[READ]

ME FIRST NOTE Information Framework Release 19.0
Reference | 19.0
[GB921D]

L3 Process Decompositions R19.0.1
Standard | 19.0
[GB921DX]

L4 Process Decompositions R19.0.1
Standard | 19.0
[GB921U]

Process Framework User Guidelines R19.0.1
How To Guide | 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[GB921P]

Process Framework Primer R19.0.1
Reference | 19.0, 19.5, 20.0, 20.5
[READ]

ME FIRST NOTE Business Process Framework R19.0
Reference | 19.0
[RN332]

Business Process Framework Release Notes R19.0
Reference | 19.0
[RN315]

Application Framework Release Notes R19.0
Reference | 19.0
[RN354]

Release Notes for Frameworks R19.0
Standard | 19.0
[GB921]

Business Process Framework Processes R19.0.1
Standard | 19.0
[Information]

Framework (SID) Release 19.0 HTML Model - GIF
Standard | 19.0
[Information]

Framework (SID) Release 19.0 HTML Model - PNG
Standard | 19.0
[Information]

Framework (SID) Release 19.0 Papyrus Format
Standard | 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0
[Information]

Framework (SID) Release 19.0 RSA Archive
Standard | 19.0
[Information]

Framework (SID) Release 19.0 UML 2.2 Format
Standard | 19.0
[Information]

Framework (SID) Release 19.0 XMI 2.4.1 Format
Standard | 19.0
[GB922]

Information Framework Model Differences R19.0.0
Reference | 19.0
[Information]

Framework (SID) Release 19.0 Excel Format
Standard | 19.0
[RN363]

Release Notes for IG1130 TAM Impacts by SDN/NFV R19.0
Reference | 19.0, 19.5, 20.0, 20.5, 21.0, 21.5, 22.0, 22.5, 23.0, 23.5
[Frameworx]

MDB Model R19.0
Model, Standard | 19.0
[Browsable]

HTML Frameworx R19.0
Model, Standard | 19.0
[Frameworx]

XML Model R19.0
Model, Standard | 19.0
[GB922]

Business Partner v19.5.1
Standard | 19.5
[GB922]

Common v19.5.1
Standard | 19.5
[GB922]

Customer v19.5.1
Standard | 19.5
[GB922]

Enterprise v19.5.1
Standard | 19.5, 20.0, 20.5, 22.0
[GB922]

Market Sales v19.5.1
Standard | 19.5, 20.0, 20.5
[GB922]

Product v19.5.1
Standard | 19.5, 20.0, 20.5
[GB991]

Core Frameworks Concepts and Principles v19.5.1
Reference | 19.5, 20.0, 20.5
[GB929D]

Application Framework v19.5.1
Standard | 19.5
[GB929F]

Application Framework Functional Decomposition v19.5.1
Standard | 19.5
[GB922]

Resource v19.5.1
Standard | 19.5, 20.0, 20.5
[RN310]

Information Framework Release Notes v19.5
Reference | 19.5
[RN315]

Application Framework Release Notes v19.5
Reference | 19.5
[READ]

ME FIRST NOTE Information Framework v19.5
Reference | 19.5
[Information]

Framework (SID) Release 19.5 Excel Format
Standard | 19.5
[Information]

Framework (SID) Release 19.5 HTML Model - GIF
Standard | 19.5
[Information]

Framework (SID) Release 19.5 HTML Model - PNG
Standard | 19.5
[Information]

Framework (SID) Release 19.5 RSA
Standard | 19.5
[Information]

Framework (SID) Release 19.5 XMI 2.4.1 Format
Standard | 19.5
[Information]

Framework (SID) Release 19.5 UML 2.2 Format
Standard | 19.5
[Frameworx]

MDB Model v19.5
Model, Standard | 19.5
[Frameworx]

XML Model v19.5
Model, Standard | 19.5
[GB921]

Business Process Framework Processes v20.0.1
Standard | 20.0
[GB921D]

L3 Process Decompositions v20.0.1
Standard | 20.0
[GB921DX]

L4 Process Decompositions v20.0.1
Standard | 20.0
[GB921E]

End-to-End Business Flows v20.0.1
Standard | 20.0, 20.5, 21.0, 21.5, 22.0
[GB921H]

Application note: Domain Orchestration Use Cases v20.0.1
Best Practice | 20.0, 20.5, 21.0, 21.5, 22.0
[GB922]

Information Framework Model Differences v20.0.1
Standard | 20.0, 20.5
[GB929F]

Application Framework Functional Decomposition v20.0.1
Standard | 20.0
[READ]

ME FIRST NOTE Information Framework v20.0
Reference | 20.0
[READ]

ME FIRST NOTE Business Process Framework v20.0.0
Reference | 20.0
[RN310]

Information Framework Release Notes v20.0
Reference | 20.0
[RN315]

Application Framework Release Notes v20.0
Reference | 20.0
[RN332]

Business Process Framework Release Notes v20.0.0
Reference | 20.0
[GB922]

Business Partner v20.0.1
Standard | 20.0, 20.5, 21.5, 22.0, 22.5
[GB922]

Common v20.0.1
Standard | 20.0, 20.5
[GB922]

Customer v20.0.1
Standard | 20.0, 20.5
[GB922]

Service v20.0.1
Standard | 20.0, 20.5
[GB929D]

Application Framework v20.0.1
Standard | 20.0
[Information]

Framework (SID) Release 20.0 HTML Model - GIF
Standard | 20.0
[Information]

Framework (SID) Release 20.0 HTML Model - PNG
Standard | 20.0
[Information]

Framework (SID) Release 20.0.1 Excel Format
Standard | 20.0
[Information]

Framework (SID) Release 20.0 RSA Archive
Standard | 20.0
[Information]

Framework (SID) Release 20.0 UML 2.2 Format
Standard | 20.0
[Information]

Framework (SID) Release 20.0 XMI 2.4.1 Format
Standard | 20.0

GB922 Customer R17.0.1

Available to all

Available to all

Conferences

Building an AI strategy: telcos put the foundations in place (APAC)

GB922 Customer R17.0.1

Available to all

Related Assets

Frameworx and the Digital World V1.2.1

Supporting ITIL through the Business Process Framework V1.14.1

Multi-Industry Support within Frameworx V1.14.2

Onboarding with Frameworx V1.14.2

Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3

ME FIRST NOTE Business Process Framework Release 13.0

Metamodel Fx13

Common Model Information Agreement V1.1

Maintenance, Protection and Alarm Control Information Agreement v1.0

Performance Management Monitoring Information Agreement V1.0

Performance Management Thresholding Information Agreement V1.0

Resource Alarm Management Information Agreement V1.1

Service Problem Management Information Agreement V1.0

Configuration R14.5.1

Loyalty R14.0

Process Flow Examples R12.5

Guide to Applying the Business Process Framework R8.1

Joining the Business Process Framework through to Process Flows R11.5

Construction Guidelines for Process Flows R13.5

Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5

Frequently Asked Questions for the Business Process Framework R11.5

Working Together ITIL and eTOM R11.5

Use Cases for Spectrum Management R12.0

Use Cases for Security Management R12.0

Building Bridges: ITIL and eTOM V1.1

Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3.1

Agreement R16.0.1

Frameworx Implementation Methodology

Frameworx Statement of Direction

Metrics Poster Frameworx 16.5

Base Types R17.0.1

Metric R17.0.1

Party R17.0.1

Performance R17.0.1

Policy R17.0.1

Root R17.0.1

Test R17.0.1

Customer R17.0.1

Product R17.0.1

Service Overview R17.0.1

Logical and Compound Resource Computing and Software R17.0.1

Physical Resource R17.0.1

Market / Sales R17.0.1

Revenue Assurance R17.0.1

Workforce R17.0.1

Engaged Party R17.0.1

Primer R17.0.1

User's Guide R17.0.1

L3 Process Decompositions R17.0.1

Application Framework R17.0.1

L4 Process Decompositions R17.0.1

Study of Onboarding Automation Impacts on TM Forum Frameworx R17.0.1 (IG1159)

Logical and Compound Resource Computing and Software R17.5.1

Revenue Assurance R17.5.1

Users and Roles R17.5.1

Workforce R17.5.1

Information Framework (SID) Clarification Documents R17.5.1

Core Frameworks Concepts and Principles R17.5.1

L3 Process Decompositions R17.5.1

Application Framework R17.5.1

Application Framework Functional Decomposition R17.5.0

Business Process Framework Release Notes R17.5.0

Business Interaction R18.0.1

Calendar R18.0.1

Market Sales R18.0.1

Policy R18.0.1

Root R18.0.1

Security R18.0.1

Test R18.0.1

Usage R18.0.1

User's Guide R18.0.1

Application Framework Release Notes Frameworx R18.0

Business Process Framework Release Notes R18.0

R18.0 Model Visio Format

Application Framework Functional Decomposition R18.5.0

ME FIRST NOTE Business Process Framework R18.5

Application Framework Release Notes R18.5