Archived versionGB962D Customer Experience Management Implementation Guide Use Cases R15.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).
General Information
Document series: GB962D
Document version: 3.0.3
Status: TM Forum Approved
Document type: Best Practice
IPR mode: RAND
Date modified: 04-May-2016