Company: DGIT
Product Title: DGIT TELFLOW Version 3
Product Version: Version 3
Frameworx Version: Version 13.0
Business Process Framework version: Version 13.0
Information Framework version: Version 13.0
Assessment Completion Date: May 2014
Detailed Certification Report: DGIT TELFLOW Frameworx 13.0 Conformance Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.
SIP Level 2 processes in scope for DGIT TELFLOW Assessment
SIP Level 2 processes in scope for DGIT TELFLOW Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the Orga Systems GOLD product Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary [1/2]
Business Process Framework – Conformance Result Summary [2/2]
Product Conformance Detailed – Business Process Framework
DGIT Telflow Version 3 Product
Business Process Framework (eTOM) Release 13.0 Conformance |
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Business Process |
Conformance Score |
Comment |
| Level 1: 1.1.1 – Customer Relationship Management | ||
| Level 2: 1.1.1.5 – Order Handling | [5/7] | |
| 1.1.1.5.1 – Determine Customer Order Feasibility | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.2 – Authorize Credit | N/A | This process was not submitted for assessment. |
| 1.1.1.5.4 – Track & Manage Customer Order Handling | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.5 – Complete Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.6 – Issue Customer Orders | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.7 – Report Customer Order Handling | N/A | This process was not submitted for assessment. |
| 1.1.1.5.8 – Close Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.18 – Customer Interaction Management | [ 1/9 ] | |
| 1.1.1.18.1 – Create Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.2 – Update Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.3 – Close Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.4 – Log Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.5 – Notify Customer | N/A | This process was not submitted for assessment. |
| 1.1.1.18.6 – Track and Manage Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.7 – Report Customer interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.8 – Authenticate User | N/A | This process was not submitted for assessment. |
| 1.1.1.18.9 – Customer Interface Management | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 1: 1.1.4 – Supplier/Partner Relationship Management |
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| Level 2: 1.1.4.6 – S/P Interface Management | [ 2/3 ] | |
| 1.1.4.6.1 – Manage S/P Requests (Including Self Service) | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.4.6.2 – Analyze & Report S/P Interactions | N/A | This process was not submitted for assessment. |
|
1.1.4.6.3 – Mediate & Orchestrate Supplier/Partner Interactions |
5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.2.1 – Marketing & Offer Management | ||
|
Level 2: 1.2.1.5 – Product & Offer Development & Retirement |
[ 1/8 ] | |
| 1.2.1.5.1 – Gather & Analyze New Product Ideas | N/A | This process was not submitted for assessment. |
| 1.2.1.5.2 – Assess Performance of Existing Products | N/A | This process was not submitted for assessment. |
| 1.2.1.5.3 – Develop New Product Business Proposal | N/A | This process was not submitted for assessment. |
| 1.2.1.5.4 – Develop Product Commercialization Strategy | N/A | This process was not submitted for assessment. |
| 1.2.1.5.5 – Develop Detailed Product Specifications | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.1.5.6 – Manage Product Development | N/A | This process was not submitted for assessment. |
| 1.2.1.5.7 – Launch New Products | N/A | This process was not submitted for assessment. |
| 1.2.1.5.8 – Manage Product Exit | N/A | This process was not submitted for assessment. |
Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintains profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at conformance@tmforum.org.
Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum