What is the business case for omni-channel CRM in telecoms?
Details:
While telecoms operators have been quick to provide these numerous multi-channel touch points for their customers, few have managed to implement a solution that offers them a ‘Single Customer View’, and provides their customers with a truly ‘om...
Quality customer experiences: Managing challenges, maximizing opportunities
Details:
Quality of service and experience are fundamental to network operators’ success in terms of attracting and keeping customers, and profitability. But they are increasingly difficult to achieve when: more services are created and delivered through pa...
Navigating the IoE Roadmap of Challenges
Details:
If you are a business or technology leader trying to understand the implications and opportunities presented by the emerging world of the Internet of Everything (IoE), you are not alone. This eBook is aimed at leaders developing strategies to naviga...
Standard(s): Best Practices
GB921 Getting Started with Business Process Framework Suite Release 16.0.1
Resources include:
READ ME FIRST NOTE Business Process Framework R16.0.1
GB921P Process Framework Primer R15.0.1
GB921U User Guidelines R15.0.1
MoreMaturity Level: Level 3 - Team Approved
Document version: 14.5.1
Details:
You can download the entire GB921 Getting Started with Business Process Framework Suite using the Download All button to the right; or you can download each file individually from the Assets Included listing below.The Getting Started with Business Pr...
Standard(s): Business Process Framework (eTOM)
RN354 Release Notes for Frameworks R16.0.0
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
These integrated release notes for the Frameworks are intended to provide the reader with a unified point of view to understand what are the current changes in the Frameworks, enabling an improved experience. They were created to increase the alignme...
Standard(s): Business Process Framework (eTOM)
Frameworx R16.0 Model Visio Format
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
TM Forum's Frameworx model has been made available in a Microsoft® Visio® 2013 format. Frameworx is maintained with the Casewise Corporate Modeler tool. The Microsoft® Visio® 2013 diagrams have been created by translating the Casewise Corporate M...
Standard(s): Business Process Framework (eTOM)
GB979 Big Data Analytics Solution Suite R16.0.1
Resources include:
RN346 Big Data Analytics Release Notes R16.0.1
GB979 Big Data Analytics Guidebook R16.0.1
GB979A Big Data Analytics Use Cases R15.5.1
MoreMaturity Level: Level 4 - Forum Approved
Details:
This sixth release of the Big Data Analytics Solution Suite continues to build on the foundation of GB979, which defines out a reference model, use cases, business value roadmap, building blocks and the analytics big data repository for big data ana...
Standard(s): Best Practices
RN346 Big Data Analytics Release Notes R16.0.1
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
This document provides notification of the release of the Big Data TM Forum Best Practices for Frameworx 16. This sixth release of the Big Data Analytics Solution Suite continues to build on the foundation of GB979, which defines out a reference mode...
Standard(s): Best Practices
GB962 Customer Experience Management Solution Suite R16.0.1
Resources include:
RN339 Customer Experience Management Release Notes R16.0.1
GB962 Customer Experience Management: Introduction and Fundamentals R16.0.1
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
MoreMaturity Level: Level 3 - Team Approved
Details:
The Customer Experience Management Solution Suite consists of five components: Guide book, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R16.0.1, we have made a number of updates:11 new Use Cases have been addedT...
Standard(s): Best Practices
RN339 Customer Experience Management Release Notes R16.0.1
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
The Customer Experience Management Solution Suite consists of five components: Guide book, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R16.0.1, we have made a number of updates: 11 new Use Cases have been add...
Standard(s): Best Practices
GB929 Application Framework (TAM) R16.0.1
Resources include:
RN315 Application Framework Release Notes R16.0.1
GB929D Application Framework R16.0.1
GB929E Excel Human Readable R16.0.1
MoreMaturity Level: Level 4 - Forum Approved
Details:
Application Framework R16.0.1 is being released as part of the TM Forum Frameworx 16.The major changes in this release are:Organic changes to TAM in Customer Order Management and in Event Management (NFV Impacts). Updates and maintenance to ...
Standard(s): Application Framework (TAM)
RN315 Application Framework Release Notes R16.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
Application Framework R16.0.1 is being released as part of the TM Forum Frameworx 16. The major changes in this release are: Organic Changes to TAM in Customer Order Management and in Event Management (NFV impacts) Updates and Maintenance to t...
Standard(s): Application Framework (TAM)
