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AI and Customer Experience Awareness
A non-technical, high-level introduction course to establish a foundation for leveraging AI in cultivating exceptional customer experience. This course empowers you to define and manage the profound impact of AI on customer relationships, equipping you with invaluable insights to navigate the dynamic intersection of AI and customer experience. With the advent of transformative te
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Customer experience in B2B markets
Getting the customer experience (CX) strategy right could be the key to driving growth in the enterprise market. How do telecoms operators are prioritizing the delivery of new, improved customer experiences and what are the key targeted market segments? Join this webinar to explore: Which CX functions, processes and measures are on the top of telcos’ B2B agenda What le
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AI Fundamentals
Expand your AI foundation: Learn a common, business-led approach to introducing AI to manage the surge in data usages and the introduction of 5G services. The deployment of new technologies is critical to deliver and manage new services in the age of unprecedented data usage. Artificial intelligence (AI) is required to really take advantage of these technologies, to deliver the ne
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Customer Centricity
Do you know what your customers want? TM Forum has developed a set of tools and best practices including a maturity model, lifecycle model and over 450 metrics that guide members to improve customer experience and achieve their customer-oriented goals. The tools are well thought out and designed to give any service provider a common language and concrete assistance in develop
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Workshops
Bring together team members for highly interactive strategic workshops with actionable outcomes As an independent industry association, TM Forum can provide an impartial view of the key challenges of transformation and of deploying new approaches for the digital world, based on the shared experience of our members. Our one and two day strategic workshops empower your cross-or
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Customer Centricity Fundamentals
The importance of understanding your customer as a means of increasing revenue This course provides TM Forum’s perspective on how to achieve Customer Centricity by leveraging the best practices developed by TM Forum members and the Frameworx suite of standards. This course introduces a range of tools and approaches available to organizations who wish to adopt a more customer ce
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Customer Experience Management Practitioners’ Course (onsite)
Customer Experience Management Practitioners' Course Learn the practical issues involved in implementing a Customer Centricity project and how to address them. Following on from the Customer Centricity Fundamentals course, the Practitioners’ course develops the concepts introduced by considering how to use Frameworx and TM Forum Maturity Models. In a workshop-style format, our