Program
Archived – Security & Privacy
Chris Stock is the Director of Security and Privacy Management Programs at TM Forum. The Big Picture As both the consumer and commercial worlds embrace all things digital, the complexity of integrating and managing digital services will only grow. New services are created every day through a complex value chain of partners. This results in growing challenges in delivering
Program
Archived – Big Data Analytics
Data Analytics is the identification, design and deployment of strategies, processes, skills, systems and data that can provide actionable intelligence resulting in business value. It is about the harnessing of the different varieties, volume, and velocity of data. To execute on this, and deliver improvements in areas such as customer experience or the reduction in customer churn
Program
Metrics
TM Forum provides a dictionary of metric definitions that you can use to accelerate the use of metrics in your company. A total of over 2900 Metrics are available across several categories:Business – 100+ high level metrics for running your businessCustomer Experience Management – 500 + metrics spanning the lifecycle of a customer journeyCyber Ops – metrics for operationalizi
Program
Customer Experience Management
TM Forum’s Customer Experience Management (CEM) Program enables service providers and global enterprises to develop a complete customer management strategy which improves brand loyalty, revenue growth, and churn and cost reduction across their full range of products and services. TM Forum has developed a set of tools and best practices including a maturity model, lifecycle mod