What courses can you take?
Frameworx Overview
Establish your Frameworx foundation: the go-to standard for reducing cost, risk and time-to-market. This course is an essential first step in your training journey, providing the grounding you will need in eTOM, SID and TAM to go deeper into studying any of the frameworks or other training topics on offer.
Business Process Framework (eTOM) Fundamentals
This course will show you how the Business Process Framework (eTOM) can be used to support a range of business objectives – accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.
Information Framework (SID) Fundamentals
TM Forum’s Information Framework Fundamentals training course helps you get started and then reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them.
Information Framework (SID) Practitioners’ course
It’s time to roll up your sleeves and get the Information Framework into your architecture, and this is the class to help you do it. The Information Framework Practitioners course offers theory and practice on the use of the Information Framework, including how to extend and implement it by applying modeling patterns and extension guidelines.
Take this course: On-site
TM Forum Open API Fundamentals
NEW COURSE! Get an introduction to the TM Forum suite of Open APIs to learn the key concepts, get examples of how they are used in real-world scenarios, how they are structured and how they relate to TM Forum Frameworx so that you can begin deploying them in your business.
TM Forum Open API Practitioners’ Course
NEW COURSE! Get hands-on, in-depth knowledge and practical skills for using, extending, designing and implementing TM Forum Open APIs. This 2-day course will take you through detailed lab-based exercises to arm you with a significant depth of knowledge and practical skills.
Digital Maturity & Transformation Fundamentals Course
Learn about the concepts of being digital, digital maturity and transformation and delve into the background of what is driving these changes. This training course will introduce practical guidance on how to plan and execute programs that will help drive your organization’s digital transformation with a focus on achieving improved customer satisfaction, increased revenues and reduced costs.
TM Forum Digital Maturity Model (DMM) Practitioner Course
Learn about TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM) and The GC Index ® framework. The objective is to give hands-on training to transformation facilitators who are involved in the implementation of digital transformation programs.
Digital Business Ecosystems Fundamentals
New IoT services are often delivered through complex ecosystems, but how do you decipher the multiple partners, business models and stakeholders in a complex ecosystem and figure out where the challenges and opportunities lie for your business? This training course will enable you to understand how ecosystems are changing the fundamentals of the business world and introduces a common language, a way of thinking and a methodology to help you plan, map and model the ecosystem.
Digital Business Ecosystems Practitioners’
This interactive and practical training course introduces how TM Forum’s best practices models, guidelines and blueprints can be used to design and define business ecosystems based on key inputs, impacts, drivers and business models that should be considered for managing IoT or digital services projects.
Take this course: On-site
Fundamentals of Customer Centricity
Discover how to leverage TM Forum’s tools and best practices to find pragmatic solutions to transforming the culture and processes of your organization for optimum customer experience excellence. Learn how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer.
Customer Experience Management Practitioners’ Course
Learn customer experience management best practices for how to evaluate a business case and set success factors, scope your project, measure improvement, and tackle organizational challenges.
Take this course: On-site
Fundamentals of Transition to Virtualized Networks
Get to grips with the most important change underpinning the future of digital service delivery, affecting service providers and their customers, systems integrators and suppliers. This major new training course outlines the impacts of virtualized networks managed and orchestrated by new operation support systems, and how to deal with the opportunities, benefits and risks of the transition.
Revenue Assurance Practitioners’ Course
This two-day, intermediate course provides a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.
Take this course: On-site
Cloud Essentials online
This fast paced course gives you the essential business and technical perspectives of cloud computing, focusing on common terms and definitions; business benefits; types of clouds including techniques, methods, and challenges for use of each; impacts and changes cloud computing has on IT service management; and typical steps that lead to the successful adoption of cloud computing.
Take this course: Online
Virtualization Essentials Online
Arm yourself with the essential business and technical perspectives on how to approach, measure and manage virtualization for service and infrastructure delivery.
Take this course: Online
Virtualization & Cloud Awareness
This course provides a 4-hour, interactive, online learning experience is ideal for those who require a basic understanding of the virtualization and cloud computing concepts in a time-efficient manner.
Take this course: Online
TM Forum Open API Bundle
Take this group of 3 courses to understand the role TM Forum Frameworx and Open APIs can play within your business and learn how to implement, use and extend the Information Framework. They also enable you to achieve the TM Forum Platform Development Manager career certification* (*exams for members only).
Take these courses: Online
Frameworx Fundamentals bundle
Take this group of 4 courses to get all the fundamental knowledge you need to understand and implement the Frameworx suite of standards and best practices.
Take these courses: Online
Business Process Modeler Bundle
Take this group of 3 courses to get all the fundamental knowledge you need to understand and implement the Business Process Framework and complete the Business Process Modeler career certification* (*exams for members only).
Take these courses: Online
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Next steps
Connect the dots between theory and implementation with TM Forum Coaching for your team.
Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards defined in Frameworx.
Useful tools
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Publications
Read these case studies to discover the benefits our members have gained using Frameworx standards and best practices.
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Additional reading
Read more about the Frameworx suite of standards and best practices.