All of the programs and initiatives underway at TM Forum are designed to help our member companies improve operational agility while reducing costs and risk, engage customers, expand market share and drive revenue growth through new services.
We count on members like you to not only set the priorities for our work, but also to contribute to these projects that will shape the future of the communications, cloud, eHealth, smart energy and other industries.
All projects are found in our online Collaboration environment. Click here to go to the projects page and sign up for projects.
If you have any questions, please contact [email protected].
Open Digital and Internet of Everything
TM Forum’s Open Digital and Internet of Everything (IoE) Program focuses on overcoming the challenges of end-to-end management of complex digital services, enabling an open, vibrant digital economy. The Open Digital and Internet of Everything (IoE) Project is working to collaboratively create a dynamic, open digital ecosystem set of best practices, models, and tools that enables successful partnerships and the management of complex digital services that span vertical industries as the connected world of Internet of Everything (IoE) becomes the new norm for consumer and enterprise applications and services. This set of assets provides existing members and new members with a competitive advantage in scaleable best management practices, APIs, and standards.
The project teams are currently working on:
- Digital Services Orchestration and Enabling Technology: Digital Services Reference Architecture (DSRA), managing digital services for IoE, Catalog
- IoE Innovation Center: Industry verticals and application areas such as Smart Health, Smart City, Smart Energy, Home Automation, DigiCOP Life, Connected Car and more
- Business Scenarios and Ecosystem Partnerships: creating a library of business scenarios and the B2B2X partnering guidebook
TM Forum Lead: Craig Bachmann
The Customer Centricity program includes the Customer Experience Management, Data Analytics and Metrics Projects. All of them take an analytics approach to helping deliver the right experience every time.
The project teams are currently working on:
- ROI approach and calculator for CEM projects in service providers
- 360 degree view of the customer in the digital ecosystem
- New implementation use cases for CEM scenarios
- Data analytics use cases & metrics for CEM, partnering, industry verticals, virtualization, and more
TM Forum Lead: Jenifer Cistola
ZOOM (Zero-touch Orchestration, Operations & Management)
TM Forum’s Zero-touch Orchestration, Operations and Management project will rewrite the rulebook for operations for the digital world. By bringing together the best in business, our vision is to create a living blueprint for a new generation of service provider support systems to deliver true business agility, and expert guidance on how to navigate the complex journey to get there.
The digital service industry has moved beyond the point of planning for transformation and is now taking the first steps on the journey. Although different businesses are following different paths, for CSPs at least it is clear that deployment of virtualized and software defined network technology is moving beyond trials and into deployment, and they must now start to realise and maximise the benefits of this technology. For our ZOOM project in particular, the project is focusing on producing assets that can be used in the design and realization of systems, and enabling the procurement, deployment and operation of them as part of a profitable business.
This project consolidates the work of the TM Forum’s core models — Application (TAM), Business Process (eTOM) and Information (SID) Frameworks, and the Frameworx Architecture work stream into a single project group. The current focus for Frameworx is all about ensuring that the models and architecture fully support digital services. The group is addressing topics including multi-role, multi-industry and multi-channel support; metrics development; functional definitions to enable faster service deployment; and support for virtualization.
The increasingly complex multi-partner digital services value chain raises new challenges in terms of ensuring time-to-market, seamless management, cost-effectiveness and revenue sharing.
In order to meet these challenges, TM Forum members, including the world’s largest service providers and suppliers, have been working to develop Open APIs that enable the open digital ecosystem and provide critical management functionality to digital services.
The Smart City project is working on driving collaborative initiatives focused on improving liability (citizen engagement and social equity), workability (making it easier for enterprises to innovate and succeed) and sustainability (making city operations more efficient driving environmental benefits).
The project includes several workstreams including the Smart City Maturity and Benchmarking model and collaboration with FiWARE and other SDOs.
TM Forum Lead: Carl Piva
Digital Maturity Model & Metrics
A handful of companies have achieved astounding success by becoming digital, but most are finding the transition daunting and difficult. Hardly surprising as the transformation demands integrated change across all aspects of an organization, from including strategy to leadership, customer engagement, product and service development, organization and culture, and operations.
Companies in the communications services industry need an agreed roadmap that describes the journey to digital maturity, and a corresponding set of metrics to help service providers measure their progress. And we’re working on it by developing a Digital Maturity Model and Metrics.
The team has an ambitious set of goals to deliver a first pass of the Digital Maturity Model and Metrics (DMMM) by May 2017. These tools will immediately benefit the communications industry, providing the common vocabulary and an objective way to assess a company’s current state on the journey to becoming a digitally mature organization
TM Forum Lead: Jenifer Cistola
Essential Enabling Services
In a fast moving digital economy there is the risk that some key, underpinning services, can get left behind. These Services are critical to long term success and profitability of the organization – it is essential that the risks associated with each are identified, and mitigation planned, from the start – hence the rationale for these projects.
Security and Privacy
Security underpins all 3 of the Forum’s Strategic programs in particular focusing on the cyber security risks created by increased virtualization (NFV/ZOOM) and the increased inter-connectivity and partnering from IoT and the Open Digital Ecosystem at large.
- Security basics – development and recognition of best practice.
- Secure Digital Services and Federated ID Management. To create best practice operational agreements for operational use of Identity and Privacy management standards where multiple partners need to work together to deliver services to end users.
Privacy brings together the privacy aspirations of the individual customer/end user and the data collection/utilization aspirations of the organization (service provider).
- It will better define the processes needed to ensure legal, commercial and ethical Privacy within Frameworx by describing the policies and information management activities required.
- It will identify, and facilitate compliance with, national, international and regional legislation.
The Revenue Management program focuses on:
- Charging and Billing – extending the discussion of Digital Services aspects of Charging & Billing.
- Asset Management – optimizing the value gained from assets of all kinds through their lifecycle
- Fraud Management – extending the guidebooks and addenda to include details of the Fraud Management Maturity Model and Fraud Management Metrics, tailored to include a Digital Services perspective.
- Revenue Assurance – continuing the extension of the revenue assurance best practices to support digital services.
TM Forum Lead: Chris Stock