GB979D Big Data Analytics Big Data Repository R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a CSP’s data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR is a new concept being developed and specified by the...
Standard(s): Best Practices
API Poster R16.0
Details:
Download a pdf of the poster using the button on the right.For additional information on APIs visit the Open APIs webpage.Â
Standard(s): Integration Framework
GB921E End-to-End Business Flows R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
Due to increasing competition in the global telecommunication markets, it is essential for telecom operators to continuously improve their cost and quality position. Within this context, the definition of efficient and customer-oriented business proc...
Standard(s): Business Process Framework (eTOM)
TM Forum Case Study Handbook 2017 – Digital business: How to make the leap
Details:
Welcome to TM Forum’s Case Study Handbook 2017. Here you’ll find a diverse collection of real-life success stories from service providers all over the globe, operating in radically different markets, yet overcoming remarkably similar problems. Th...
Communication Services Provider Workforce Transformation Implementation Experience R16.5.0 (IG1148)
Maturity Level: Level 3 - Team Approved
Document version: 1.0.4
Release Status: Production
Details:
This document is a collaborative attempt aimed at an organic characterization of CSPs’ (Communications Service Provider) workforce imperatives and the impact it will have on organizational readiness to face the ambiguously growing tr...
Standard(s): Best Practices
GB988 TM Forum Metrics Definitions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2900 metrics that have been defined in TM Forum and provides them wi...
Standard(s): Best Practices
Creating a Digital Maturity Model & Metrics
Details:
A handful of companies have achieved astounding success by becoming digital, but most are finding the transition daunting and difficult. Hardly surprising as the transformation demands integrated change across all aspects of an organization, from inc...
TR264 Information Framework Specification Support for Virtualization R16.5.0
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
Based on TR244, NVF artefacts were added to the Information Framework in release 15.0. In release 16.0 additional artefacts were added based on joint activities between the Information Framework team and the Catalog Management team, all related to e...
Standard(s): Information Framework (SID)
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance (RA) standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over...
Standard(s): Best Practices
IG1137A Joint Agile Delivery: Accelerating Value to the End User in a Value Fabric R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 10.0.2
Release Status: Archived
Details:
IG1137 introduced the concept of transformation from NetOps to DevOps in an NFV/ZOOM context. The intent of that transformative process was to break the silos between Development and Operations in order to work efficiently in a value fabric. This do...
Standard(s): Best Practices
GB995 Guidebook on 360 Degree View of a Customer R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
In this release new CEM scores have been defined to understand, monitor and proactively manage customer sentiment. Going beyond NPS and CSAT, these are innovative definitions of new ways to view the customer's experience.
Standard(s): Best Practices
GB921D L3 Process Decompositions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This document describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model).
Standard(s): Business Process Framework (eTOM)
