Course catalog:
We offer the best professional executive training courses, delivered by our experts through in-person onsite classes or virtual classrooms as well as in engaging self-paced online formats.
Below is our full course catalog of courses to build your expertise on each topic and get on the path for achieving knowledge and skill certifications.
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ODF Mapping
| Course | Skill Path | ODF Mapping | More details | Additional Languages |
|---|---|---|---|---|
| Awareness level | ||||
Open Digital Framework Awareness A non-technical, high-level introduction to the architecture and set of best practices for digital service providers. | Business Process, Information, Open API, ODA Component Developer, ODA System, Ecosystem Partner, Customer Experience, DMM Project, Revenue Assurance Business Modeler | Implementation | Learn More | |
AI and Customer Centricity Awareness Discover the power of AI in enhancing customer experience. | Deployment & runtime | Learn More | ||
Business Process Framework (eTOM) Awareness A high-level overview of the Business Process Framework and how it is used to optimize business operations. | Business | Learn More | ||
Open API Awareness A high-level overview of Open APIs and how to leverage them to enhance business operations. | Open API, ODA System | Implementation | Learn More | |
Functional Framework Awareness Introduction to the Functional Framework in telecom operations, its scope, benefits, and relationship to ODA. | Information, Open API, ODA System | Information Systems | Learn More | |
Information Framework Awareness Explore TM Forum’s Information Framework, its role in business object relationships, and how it fits within ODA. | Information Systems | Learn More | ||
ODA Components Awareness Understand the key software components enabling interoperability and standard deployment for cloud-native digital services. | Implementation | Learn More | ||
| Overview level | ||||
Open Digital Framework Overview Learn the principles and building blocks of the next-generation management architecture for digital service providers. | Business Process, Information, Open API, ODA Component Developer, ODA System, Ecosystem Partner, Customer Experience, DMM Project, Revenue Assurance Business Modeler | ODF | Learn More | Spanish |
AI and Automation Overview – Deploying in ODA Gain a solid foundation in managing AI implementations in telecoms and how it aligns with the ODA. | Deployment & runtime | Learn More | ||
| Fundamental level | ||||
Business Process Framework (eTOM) Fundamentals Learn a common, business-led approach to rationalize the processes that run your business | Business Process, ODA System | Business | Learn More | Spanish |
Customer Centricity Fundamentals Discover how to leverage TM Forum’s tools and best practices to transform culture and processes to optimize customer experience | Customer Experience | Transformation tools – Digital experience & trust | Learn More | |
Digital Business Ecosystems Fundamentals Understand how ecosystems are changing the business world and get an introduction to a methodology to plan, map and model the ecosystem | Ecosystem Partner | Business | Learn More | |
Digital Maturity & Transformation Fundamentals Learn the concepts of digital maturity and transformation and get practical guidance on how to plan and execute programs to drive digital transformation | DMM Project | Transformation tools | Learn More | |
Application Framework (TAM) Fundamentals Learn the concepts and principles, structure and application to help re-plan and streamline an application portfolio | ODA System | Information Systems | Learn More | Spanish |
Information Framework (SID) Fundamentals Learn to implement TM Forum’s common information model to improve your company’s agility, flexibility and accuracy | Information, Open API, ODA System | Information Systems | Learn More | |
ODA Components Fundamentals Learn the building blocks of ODA, the concept, the structure and the business drivers for using ODA Components | ODA Compoments, ODA System | Implementation | Learn More | |
Open API Fundamentals Learn the key concepts of TM Forum’s suite of Open APIs, get examples of real-world scenarios & begin deploying them | Open API, ODA System | Implementation | Learn More | |
Revenue Assurance Fundamentals Build your expertise, exploring the core principles of detecting, investigating, correcting and preventing revenue and cost leakage | Revenue Assurance | Digital experience & trust | Learn More | |
AI Closed Loop Management Architecture Fundamentals Understand AI Closed Loop Automation Reference Architecture and key use cases, including Closed Loop Anomaly Detection and Resolution Automation. | Deployment & runtime | Learn More | ||
AI operations (AIOps) Fundamentals Learn the basics of AIOps and its high level of automation in IT and network operations. | Deployment & runtime | Learn More | ||
Functional Framework Fundamentals An overview of the Functional Framework with a focus on its scope, structure, and benefits. | ODA Components, ODA System | Information Systems | Learn More | |
Intent-Driven Autonomous Networks (IDAN) Fundamentals Master the fundamentals of intent-driven autonomous networks for enhanced network automation and efficiency. | Deployment & runtime | Learn More | ||
| Practitioner level | ||||
Business Process Framework (eTOM) Practitioner Get advanced guidance for implementing the Business Process Framework, particularly as part of a business process transformation project | Business Process | Business | Learn More | |
Information Framework (SID) Practitioner Get practical guidance in applying, extending and using the Information Framework to transform the information model to a data model | Information | Information Systems | Learn More | |
Open API Practitioner Get hands-on, in-depth knowledge and practical skills for using, extending, designing and implementing TM Forum Open APIs | Open API | Implementation | Learn More | |
TM Forum Digital Maturity Model Practitioner Get hands-on training for transformation facilitators implementing digital transformation programs leveraging the TM Forum Digital Maturity Model (DMM) | DMM Project | Transformation tools | Learn More | |
Digital Business Ecosystems Practitioner Learn how TM Forum’s best practices models, guidelines and blueprints can be used to design and define business ecosystems & managing IoT or digital services projects | Ecosystem Partner | Business | Learn More | |
Customer Experience Management Practitioner Learn how to understand and respond to customers’ behavior and intentions using data analytics, omnichannel and metrics. | Customer Experience | Digital experience & trust | Learn More | |
Revenue Assurance Practitioner Get a practical, hands-on introduction to the tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle | Revenue Assurance | Digital experience & trust | Learn More | |
ODF – Managing the DT Journey Practitioner Get practical skills for embedding the ODA tools into your digital transformation journey. | ODA System | ODF | Learn More | |
ODA Components – Design Practitioner Get hands-on training on creating an ODA component’s specification. | ODA System | Implementation | Learn More | |
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